SKU: CJYD217658001AZ
Category: Dog Stairs & Steps
Product information:
Specifications:Second-order White 333420, Small Third-order White 344030, Large Third-order White 385540, Fourth-order White 375540, Second-order Black 333420, Small Third-order Black 344030, Large Third-order Black 385540, Fourth-order Black 375540, Second Order Dark Blue 333420, Small Third Order Dark Blue 344030, Large Third Order Dark Blue 385540, Fourth Order Dark Blue 375540, Second Order Dark Gray 333420, Small Third Order Dark Gray 344030, Large Third Order Dark Gray 385540, Fourth Order Dark Gray 375540, Second-order Light Gray 333420, Small Third-order Light Gray 344030, Large Third-order Light Gray 385540, Fourth-order Light Gray 375540, Second-order Pink 333420, Small Third-order Pink 344030, Large Third-order Pink 385540, Fourth-order Pink 375540
Material:Sandwich Mesh
Pet ladder X 1PC Product Image:
# **FurBubz Shipping Policy**
We strive to deliver your orders
quickly and safely. Below are all the details about shipping timelines,
costs, and what to expect.
---
## **1. Order Confirmation**
- After checkout, you’ll receive an **order confirmation email** with your items and shipping address.
-
**Double-check your address** (unit number, postal code, etc.). Contact
us **immediately** at **support@furbubz.com** if corrections are
needed.
- Didn’t get the email? Check your **spam/junk folder** first!
---
## **2. Shipping Partners & Processing**
- **Carriers we use:** DHL, UPS, FedEx, YunExpress, Yanwen, and local postal services.
- **Processing time:** 1–3 business days (may extend during holidays/sales).
- **Tracking number** provided via email once shipped.
---
## **3. Shipping Times & Costs**
| **Country** | **Method** | **Delivery Time** | **Cost** (Free Shipping Threshold) |
|------------------|-------------------|-----------------------|-----------------------------------|
| **USA** | Standard | 7–20 business days | $8.99 (Free over **$79**) |
| | Express | 3–10 business days | $15.99 |
| **Canada** | Standard | 7–20 business days | $13.99 CAD (Free over **$113 CAD**)|
| **Australia** | Standard | 7–20 business days | $14.99 AUD (Free over **$126 AUD**)|
| **UK/EU** | Standard | 5–12 business days | €8.99 EUR (Free over **€75 EUR**) |
*Delays may occur due to customs, weather, or carrier issues (see [**Delivery Exceptions**](#5-delivery-exceptions)).*
---
## **4. Tracking Your Order**
- **Step 1:** Track via the carrier’s link in your shipping confirmation email.
- **Step 2:** Once in your country, use the **same tracking number** on your local postal service’s website.
- **Issue?** Contact your local post office first—they have the latest updates.
- ⚠️ **Tracking expires after 60 days.** Reach out to **support@furbubz.com** promptly if unresolved.
---
## **5. Delivery Exceptions**
- **Damaged package?** Email us **within 3 days** at **support@furbubz.com** with photos.
- **Address errors?** Notify us ASAP! Reshipping fees apply for undeliverable packages.
- **Peak seasons/customs:** Delays possible (we’ll notify you if significant).
---
## **6. Address Changes & Lost Packages**
-
**Need to update your address?** Email us **immediately** at
**support@furbubz.com** (changes are not guaranteed after shipment).
- **Lost in transit?** We’ll work with carriers to resolve it (contact us within 60 days).
---
## **7. Important Notes**
- **Force majeure:** Extreme weather or global events may delay shipments.
- **Customs fees:** Buyers are responsible for any import taxes/duties.
- **Wrong address?** Reshipping fees apply.
---
### **Need Help?**
Email **support@furbubz.com** (24-hour response weekdays).
---
### **Key Improvements:**
1. **Simplified Tables** – Easier to read shipping costs/times.
2. **Added Urgency** – Bolded deadlines (e.g., 3-day damage claims).
3. **Clearer Steps** – Tracking instructions in bullet points.
4. **Brand Consistency** – Replaced "funnyfuzzy" with **FurBubz** details.
Let me know if you'd like to:
- Add a **FAQ** (e.g., "Do you ship to Brazil?").
- Include **customs fee examples**.
- Adjust any country-specific terms!
We want you to love your FurBubz purchase! If you’re not completely satisfied, here’s how we can help.
## **1. Eligibility for Returns & Refunds**
✅ **Accepted:**
- Quality issues (e.g., defects, damage, wrong item).
- Unused items in original packaging (with tags intact).
- Requests made within **30 days** of delivery.
❌ **Not Accepted:**
- Used, damaged, or altered items.
- Returns without prior approval.
- Items purchased from third-party sellers.
## **2. How to Request a Return**
1. **Email Us:** Contact **support@furbubz.com** within 30 days.
2. **Provide Details:** Include your order number, photos (if defective), and reason for return.
3. **Wait for Approval:** We’ll respond within **24 hours** (M-F) with instructions.
⚠️ **Do NOT ship items back without approval**—unapproved returns may not be refunded.
## **3. Return Shipping & Costs**
- **Faulty Item?** We’ll cover return shipping.
- **Change of Mind?** You pay return shipping.
- **High-Value Items ($50+):** Use a **tracked/insured** method (we’re not liable for lost packages).
## **4. Refund Process**
- **Approval Time:** 1–3 business days after we receive your return.
- **Refund Method:** Original payment (credit card, PayPal, etc.).
- **Processing Time:**
- **PayPal:** 3 business days.
- **Credit/Debit Cards:** 5–10 business days (depends on your bank).
## **5. Exchanges**
Need a different size/color? Email us at **support@furbubz.com**—we’ll help if stock is available.
## **6. Warranty & Defective Items**
- Covered for **manufacturing defects** (contact us for troubleshooting first).
- Warranty does **not** cover accidental damage or misuse.
## **7. Non-Returnable Items**
- **Personalized/custom-made products.**
- **Sale/clearance items** (unless defective).
## **8. Need Help?**
Email **support@furbubz.com** (24-hour response on weekdays).
Check spam/junk if you don’t hear back!
Product Related
Recently Viewed Products