FurBubz Returns & Refunds Policy
We want you to love your FurBubz purchase! If you're not completely satisfied, here's how we can help.
1. Eligibility for Returns & Refunds
✅ Accepted:
- Quality issues (e.g., defects, damage, wrong item).
- Unused items in original packaging (with tags intact).
- Requests made within 30 days of delivery.
❌ Not Accepted:
- Used, damaged, or altered items.
- Returns without prior approval.
- Items purchased from third-party sellers.
2. How to Request a Return
- Email Us: Contact support@furbubz.com within 30 days.
- Provide Details: Include your order number, photos (if defective), and reason for return.
- Wait for Approval: We'll respond within 24 hours (Mon-Fri) with instructions.
⚠️ Do NOT ship items back without approval — unapproved returns may not be refunded.
3. Return Shipping & Costs
- Faulty Item? We'll cover return shipping.
- Change of Mind? You pay return shipping.
- High-Value Items ($50+): Use a tracked/insured method (we're not liable for lost packages).
4. Refund Process
- Approval Time: 1–3 business days after we receive your return.
- Refund Method: Original payment (credit card, PayPal, etc.).
-
Processing Time:
- PayPal: 3 business days.
- Credit/Debit Cards: 5–10 business days (depends on your bank).
5. Exchanges
Need a different size/color? Email us at support@furbubz.com — we'll help if stock is available.
6. Warranty & Defective Items
- Covered for manufacturing defects (contact us for troubleshooting first).
- Warranty does not cover accidental damage or misuse.
7. Non-Returnable Items
- Personalized/custom-made products.
- Sale/clearance items (unless defective).
8. Need Help?
Email support@furbubz.com (24-hour response on weekdays).
Pro Tip: Check your spam/junk folder if you don't hear back!
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