Cat&Dog Astronaut Capsule Backpack

# **FurBubz Shipping Policy**

We strive to deliver your orders
quickly and safely. Below are all the details about shipping timelines,
costs, and what to expect.

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## **1. Order Confirmation**
- After checkout, you’ll receive an **order confirmation email** with your items and shipping address.
-
**Double-check your address** (unit number, postal code, etc.). Contact
us **immediately** at **support@furbubz.com** if corrections are
needed.
- Didn’t get the email? Check your **spam/junk folder** first!

---

## **2. Shipping Partners & Processing**
- **Carriers we use:** DHL, UPS, FedEx, YunExpress, Yanwen, and local postal services.
- **Processing time:** 1–3 business days (may extend during holidays/sales).
- **Tracking number** provided via email once shipped.

---

## **3. Shipping Times & Costs**

| **Country** | **Method** | **Delivery Time** | **Cost** (Free Shipping Threshold) |
|------------------|-------------------|-----------------------|-----------------------------------|
| **USA** | Standard | 7–20 business days | $8.99 (Free over **$79**) |
| | Express | 3–10 business days | $15.99 |
| **Canada** | Standard | 7–20 business days | $13.99 CAD (Free over **$113 CAD**)|
| **Australia** | Standard | 7–20 business days | $14.99 AUD (Free over **$126 AUD**)|
| **UK/EU** | Standard | 5–12 business days | €8.99 EUR (Free over **€75 EUR**) |

*Delays may occur due to customs, weather, or carrier issues (see [**Delivery Exceptions**](#5-delivery-exceptions)).*

---

## **4. Tracking Your Order**
- **Step 1:** Track via the carrier’s link in your shipping confirmation email.
- **Step 2:** Once in your country, use the **same tracking number** on your local postal service’s website.
- **Issue?** Contact your local post office first—they have the latest updates.
- ⚠️ **Tracking expires after 60 days.** Reach out to **support@furbubz.com** promptly if unresolved.

---

## **5. Delivery Exceptions**
- **Damaged package?** Email us **within 3 days** at **support@furbubz.com** with photos.
- **Address errors?** Notify us ASAP! Reshipping fees apply for undeliverable packages.
- **Peak seasons/customs:** Delays possible (we’ll notify you if significant).

---

## **6. Address Changes & Lost Packages**
-
**Need to update your address?** Email us **immediately** at
**support@furbubz.com** (changes are not guaranteed after shipment).
- **Lost in transit?** We’ll work with carriers to resolve it (contact us within 60 days).

---

## **7. Important Notes**
- **Force majeure:** Extreme weather or global events may delay shipments.
- **Customs fees:** Buyers are responsible for any import taxes/duties.
- **Wrong address?** Reshipping fees apply.

---

### **Need Help?**
Email **support@furbubz.com** (24-hour response weekdays).

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### **Key Improvements:**
1. **Simplified Tables** – Easier to read shipping costs/times.
2. **Added Urgency** – Bolded deadlines (e.g., 3-day damage claims).
3. **Clearer Steps** – Tracking instructions in bullet points.
4. **Brand Consistency** – Replaced "funnyfuzzy" with **FurBubz** details.

Let me know if you'd like to:
- Add a **FAQ** (e.g., "Do you ship to Brazil?").
- Include **customs fee examples**.
- Adjust any country-specific terms!

We want you to love your FurBubz purchase! If you’re not completely satisfied, here’s how we can help.  

## **1. Eligibility for Returns & Refunds**  
✅ **Accepted:**  
- Quality issues (e.g., defects, damage, wrong item).  
- Unused items in original packaging (with tags intact).  
- Requests made within **30 days** of delivery.  

❌ **Not Accepted:**  
- Used, damaged, or altered items.  
- Returns without prior approval.  
- Items purchased from third-party sellers.  

## **2. How to Request a Return**  
1. **Email Us:** Contact **support@furbubz.com** within 30 days.  
2. **Provide Details:** Include your order number, photos (if defective), and reason for return.  
3. **Wait for Approval:** We’ll respond within **24 hours** (M-F) with instructions.  

⚠️ **Do NOT ship items back without approval**—unapproved returns may not be refunded.  

## **3. Return Shipping & Costs**  
- **Faulty Item?** We’ll cover return shipping.  
- **Change of Mind?** You pay return shipping.  
- **High-Value Items ($50+):** Use a **tracked/insured** method (we’re not liable for lost packages).  

## **4. Refund Process**  
- **Approval Time:** 1–3 business days after we receive your return.  
- **Refund Method:** Original payment (credit card, PayPal, etc.).  
- **Processing Time:**  
  - **PayPal:** 3 business days.  
  - **Credit/Debit Cards:** 5–10 business days (depends on your bank).  

## **5. Exchanges**  
Need a different size/color? Email us at **support@furbubz.com**—we’ll help if stock is available.  

## **6. Warranty & Defective Items**  
- Covered for **manufacturing defects** (contact us for troubleshooting first).  
- Warranty does **not** cover accidental damage or misuse.  

## **7. Non-Returnable Items**  
- **Personalized/custom-made products.**  
- **Sale/clearance items** (unless defective).  

## **8. Need Help?**  
Email **support@furbubz.com** (24-hour response on weekdays).  
Check spam/junk if you don’t hear back!